Skip to main content
Login Register
Legal

Privacy Policy

Last updated: February 4, 2024

1. Overview

This Privacy Policy explains what personal data QuickProxy ("we", "us", "our") collects, how we use it, and the rights you have over it. It applies to the website at quickproxy.io, our customer dashboard, our APIs, and any related services (collectively, the "Service").

We are committed to handling your information lawfully, fairly and transparently. If anything here is unclear, contact us at [email protected].

2. Data we collect

We only collect data we actually need to operate the Service.

Account data

  • Name, email address, password (hashed), company name (optional).
  • Billing information — processed by our payment providers; we never store full card numbers on our servers.

Service usage

  • Bandwidth consumed, request counts, country / region targeting parameters.
  • Authentication source IPs (so you can audit which servers used your credentials).
  • Aggregated performance metrics (latency, error rate) for capacity planning.
  • We do not log the URLs you fetch through the proxy network or the contents of your traffic.

Website & marketing

  • Standard server logs (IP, user agent, timestamp) retained briefly for security.
  • Cookies set by analytics + marketing tools you can opt out of (see Cookies).
  • Information you submit through forms (contact, newsletter, support tickets).

3. How we use your data

  • Provide the Service — authenticate your account, route traffic, enforce plan limits.
  • Billing — calculate usage, charge subscriptions or one-time payments, issue invoices.
  • Support — respond to questions, debug issues, follow up after incidents.
  • Security — detect abuse, prevent fraud, comply with our acceptable-use policy.
  • Improve the product — aggregate metrics inform capacity and roadmap decisions.
  • Marketing — only with your consent, and only via channels you can unsubscribe from in one click.

Under the GDPR, we process personal data on the following grounds:

  • Contract — to deliver the Service you signed up for.
  • Legitimate interests — running a secure business, fraud prevention, internal analytics.
  • Legal obligation — tax records, response to lawful requests.
  • Consent — non-essential cookies and direct marketing.

5. Sharing & processors

We share data only with the processors that make the Service work and only what they need:

  • Payment processors (e.g., Stripe) for card and crypto payments.
  • Cloud infrastructure for hosting and CDN.
  • Email delivery for transactional and support email.
  • Analytics (anonymous or pseudonymous) where you have not opted out.

We do not sell your personal data. We do not share it with advertisers or data brokers.

6. Retention

  • Account data: kept for as long as you have an active account, then deleted within 90 days of closure unless required by law.
  • Billing records: kept for the period required by tax law (typically 5–10 years).
  • Server logs: rotated within 30 days.
  • Support tickets: kept for up to 24 months for context.

7. Your rights

Depending on where you live, you have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate data.
  • Delete your data ("right to be forgotten") — subject to legal retention.
  • Restrict or object to processing.
  • Receive a portable copy of your data.
  • Withdraw consent at any time.
  • Lodge a complaint with your local data protection authority.

Email [email protected] with the subject "Privacy request" and we'll respond within 30 days.

8. Cookies

We use a small number of cookies:

  • Strictly necessary — session, login, CSRF protection. Cannot be disabled.
  • Preferences — remember UI choices like language.
  • Analytics — opt-in only; help us understand which pages are useful.
  • Marketing — opt-in only; used to measure campaign performance.

You can manage your cookie preferences from the banner shown on your first visit, or by clearing site data in your browser.

9. Security

We protect customer data with TLS in transit, encrypted storage at rest, role-based access controls, audit logs and continuous vulnerability monitoring. No system is 100% secure; if we detect a breach affecting you, we'll notify you within 72 hours of confirmation.

10. International transfers

Our infrastructure spans multiple regions. When we move personal data outside your jurisdiction, we rely on standard contractual clauses (SCCs) and/or adequacy decisions.

11. Children

The Service is not directed to children under 16. We do not knowingly collect personal information from minors. If you believe a minor has signed up, contact us and we will remove the account.

12. Changes to this policy

We update this policy as the Service evolves. The date at the top reflects the most recent revision. For material changes we'll email registered users and highlight the change for 30 days.

13. Contact

Questions, complaints, or privacy requests: